If space is available, tickets can be transferred once free of charge up until the day by logging into your account at webbsevents.co.uk.
We regret tickets are non-refundable and all sales are final. We will only cancel the event in exceptional circumstances where the weather is at a high level of risk making it unsafe to continue. If this is the case, you will be advised by the earliest opportunity and all tickets can be transferred to an alternative date or refunded in these circumstances only. If your child is sick on the day, we are happy to provide a get-well-soon letter and gift from Santa. Please email us at customers@webbs.co.uk or call 01527 86000 to arrange.